Xclusive Customz – Terms and Conditions & FAQs
Items will need to be examined as soon as they have been delivered via the courier or delivery company. All items are checked by us before they are dispatched to make sure there is no damage present. We will not be responsible for any damages reported to us after 30 days of receiving the product. If for any reason your item has arrived damaged, please contact us immediately. You can contact us via email or you can call 0114 3272540 and speak to any member of the team.
If your item is faulty or damaged then you will only be liable for the courier and packaging charges for returning the item to us, if you are not satisfied with the item we will deduct our postage costs and charge a 20 percent handling charge to cover the postage materials used. This does not affect your statutory rights. The item must be returned within 7 days of receiving it. All body kits will require modifications for perfect fitment on the vehicle. Items can only be returned in their original condition with their original packaging. This includes the ‘Xclusive’ Plastic wrapping that the item(s) will arrive in.
Please check the fitting of this item before carrying out any prepping / painting if required. We cannot offer a refund for any item which has been prepped or painted.
Do you offer worldwide delivery?
All of our items are delivered worldwide. The prices listed on this product are for UK shipping only. If you would like us to ship your product to your country, please feel free to get in touch with us.
How long will my item take to come?
We do only keep our most popular items in stock and therefore we may require to order your product in for you. Orders will take between 6 – 14 working days to arrive depending on when an order is made. We have items delivered every Saturday from our factory. For the ETA on any product, please contact us so that we are able to explain exactly when your item will arrive. If you items in stock, dispatch will be made the same or next working day. We would always recommend waiting until your item has arrived before making any appointments or booking in your vehicle with a body shop.
What are your products made from?
Our products are made of High-Quality Dura-Flex FRP (Fibre Reinforced Plastic) or Heavy-Duty Plastic. FRP is Fibre Glass with a DuraFlex Gel Plastic upper coating. This material is characterised by an excellent surface finish that provides sufficient flexibility combined with high stability and allows for easier and inexpensive painting! In summary, it is a really good product. This product provides a middle ground product that has the benefits of both Fibreglass and Urethane products, with none of the drawbacks. Also, our parts are manufactured on the car, meaning fitment is very easy with little or no modifications required. Other body kit companies cannot offer this service. The van range products are made from plastic to ensure that you have no issues with the fitment or cracks in the product.
Our body kits come in a matte black primer and will require painting..
Will I have any issues with fitting my product?
Despite all of our best efforts to create you perfectly fitting kits, there will always need to be some minor adjustments made to your car during fitting. This can be the moving or removal of minor parts and brackets. This is nothing an experienced body shop will struggle with. This is something that you can contact us for more information.
Can you provide me with a VAT invoice?
We can provide invoices for our customers, all you need to do is ask. When you purchase a product, leave a buyers note if you would like the invoice and we will send you an invoice using the email you have provided through PayPal.
What do I do if I don’t have a PayPal account?
We accept PayPal if you are buying from eBay. However, we also accept bank transfers and would need you to call us so we can arrange this.
If you require any more information then please feel free to get in touch.