Xclusive Customz – Terms and Conditions & FAQs
Items must be examined before signing for them with the courier or delivery company. All items are checked by us before they are dispatched to make sure there is no damage present. We will not be responsible for any damages reported to us after the item has been signed for. The delivery driver is fully obliged to wait whilst you inspect the item, despite what they may say at the time (courier drivers work on a commission basis so want to deliver as quickly as possible). The driver MUST wait whilst you inspect the parcel and if damaged then the item must be signed for damaged by the courier for us to cover any claim for a damaged item.
Also, we will accept no responsibility for damaged reported to us if you have instructed the courier to leave the item without signature or with a neighbour. All items must be checked for damages before signing for them at your address and if damaged present this must be noted on the courier signature pad/docket.
IMPORTANT – Please test the fitting of this item before carrying out any prepping / painting if required. We cannot offer a refund for any item which has been prepped or painted.
We can only offer your exchanges if your item is not faulty – you can swap it for any kit of your choice that we sell. If your item is faulty then you will only be liable for the courier and packaging charges for returning the item to us, if you are not satisfied with the item we will deduct our postage costs and charge a 20 percent handling charge to cover the postage materials used. This does not affect your statutory rights. The item must be returned within 7 days of receiving it.
Do you offer worldwide delivery?
All of our items are delivered worldwide. The prices listed on this product are for UK shipping only. If you would like us to ship your product to your country, please feel free to get in touch with us. You can find our contact information in the seller’s bio on our seller’s page.
How long will my item take to come?
We rarely keep items in stock and therefore will require ordering your product in for you. This means that orders will take between 6 – 14 working days to arrive depending on when an order is made. We have items delivered every Saturday from our factory. Our delivery deadline, for the upcoming Saturday, is the Tuesday morning, if an order is made after this deadline it will not arrive until the following Saturday, we dispatch our products as soon as possible, either once they have arrived or the same day if we have your item in stock. You can contact us before purchasing to see if the item is in stock and double check how long it will take for your item to arrive to you.
What are your products made from?
Our products are made of High-Quality Dura-Flex FRP (Fibre Reinforced Plastic). FRP is Fibre Glass with a DuraFlex Gel Plastic upper coating. This material is characterised by an excellent surface finish that provides sufficient flexibility combined with high stability and allows for easier and inexpensive painting! In summary, it is a really good product. This product provides a middle ground product that has the benefits of both Fibreglass and Urethane products, with none of the drawbacks. Also, our parts are manufactured on the car, meaning fitment is very easy with little or no modifications required. Other body kit companies cannot offer this service.
Our body kits come in a matte black primer and will require painting.
Will I have any issues with fitting my product?
Despite all of our best efforts to create you perfectly fitting kits, there will always need to be some minor adjustments made to your car during fitting. This can be the moving or removal of minor parts and brackets. This is nothing an experienced body shop will struggle with. This is something that you can contact us for more information.
Can you provide me with an invoice?
We can provide invoices for our customers, all you need to do is ask. When you purchase a product, leave a buyers note if you would like the invoice and we will send you an invoice using the email you have provided through PayPal.
What do I do if I don’t have a PayPal account?
We accept PayPal if you are buying from eBay. However, we also accept bank transfers and would need you to call us so we can arrange this.
If you require any more information then please feel free to get in touch.